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All questions
Where should I start?
Choose a month in Events, then open a poster you like. Check the dates and venue, then visit the seller for sessions and booking.
Where are past events?
Choose Past events in the Events tab. Events that have already ended this month appear there too.
Why can’t I find my artist?
Try the Korean name, English name and show title. Coverage is limited, so check the artist’s official announcements too.
Does saving an event book a ticket?
No. Saving keeps a plan for later. Book and pay for tickets with the linked seller.
How do I change the language?
Use English or Korean from the header. Original event text and fan messages are not automatically translated.
What is a presale?
A presale lets eligible fans buy before the general sale. Membership alone does not automatically qualify you for every event.
Is verification the same as booking?
Yes, they are different. Verification checks eligibility; booking purchases a ticket. Completing verification does not reserve a seat.
Should I use domestic or global booking?
Check which official route supports your account, identity verification and payment method. Interface language or residence alone does not decide eligibility.
Are ticket-sale times in Korean time?
KST means Korea Standard Time. If you are abroad, convert the time and check whether the calendar date changes.
Can I see whether tickets are available?
Live seat availability is not shown here. Check available sessions and seats through the seller link in the event details.
My ticket and ID names differ.
Ask the seller or organizer before attending. Name formatting and accepted identity documents vary by event.
What should I bring to my first concert?
Start with your ticket access method, any required ID and a charged phone. Check bag limits, prohibited items and light-stick rules.
How early should I arrive?
Check door opening and ticket-collection deadlines. Allow additional time if you need identity checks, storage or merchandise pickup.
Can I walk into a pop-up without booking?
Pop-ups may use reservations, a waiting queue or free entry. Rules can also vary by date and session.
Can I use a screenshot of my booking QR?
Some events require a live screen and reject screenshots. Be ready to sign in and open the booking screen required by that event.
Can I watch online from another country?
Check whether an online show and streaming tickets have been announced. Supported countries, devices, simultaneous access and replay options vary.
Do I pay for merchandise here?
No. We link to official artist stores. Purchases, shipping, exchanges and refunds are handled by the seller you buy from.
What if an item is sold out?
Check official restock notices and artist sales announcements. We do not substitute unverified private sellers.
How much are international shipping and taxes?
Costs depend on destination, items and order value. Check the seller’s checkout and shipping guidance rather than relying on the item price alone.
What if the store is not in my language?
Look for the store’s country and language menu. Changing language does not automatically change shipping coverage or eligibility.
Can I post without signing in?
Reading is public. Sign in with Google and choose a nickname to post or reply.
How can I delete my message?
Sign in with the Google account that wrote the post, then choose Edit or Delete. The site owner can moderate posts.
Where do I find a private inquiry reply?
Sign in with the same Google account and open My inquiries. It also works on another device.
Can agencies and brands request a partnership?
Use the partnership button in Albums & merch or select Partnership in Contact. Include an official site, business contact and proposal for review. Applying does not establish a partnership.
No matching answer? Send a private inquiry.
Preparation guides from official notices
Does membership alone unlock presale?
Membership and pre-verification are separate steps.
Requirements vary. The xikers fanmeeting required a TOKTOQ survey and Ticketlink verification in addition to membership. Joining alone was not enough.
- Find the eligible membership in the show notice
- Check the verification window and booking page
- Check completion and the presale time
Can I visit a pop-up without booking?
Check entry and purchase rules separately.
There is no universal pop-up rule. EVAN uses Weverse reservations, with walk-in entry subject to on-site decisions. QR screenshots are not accepted.
- Check the booking platform and visit time
- Open the actual reservation QR in the app
- Check walk-in entry and purchase rules separately
Does applying guarantee music-show entry?
An application is not a confirmed place.
A recent NCT 127 pre-recording notice required a successful result and specific items. Application, ID check and recording times were separate. Other events may have different rules.
- Read that event’s eligibility and required items
- Check the actual application result
- Save the ID-check time, not just recording time
Booking from abroad: where do I start?
Start with the official route and your ID name.
Changing the site language does not change booking eligibility. Check the global route and verification rules. JX requires matching names and lists valid passports or residence cards for foreign attendees.
- Use the booking page linked by the organizer
- Compare your account, booking and ID names
- Recheck collection and entry conditions
Official album and merchandise stores →